I hate confrontation. So much so that I don’t always stand up for myself.
I got a new pair of glasses last April from LensCrafters. Paid a pretty penny because I am vain and won’t wear bifocals with the line so I get the Progressive lenses. I wouldn’t accept the first lenses they installed in the frame because I could see the laser marks on the lens. The second set of lenses were fine.
I wore these glasses about 3 months when two cracks developed in one corner of the right lens. The cracks didn’t impair my vision so I just let it go. A few more months went by and the cracks got worse and minor cracks started developing on the left side of the left lens.
I decided to go to a Eye Mart and get a new pair of glasses. Once my new glasses came in I took the pair I had been wearing back to LensCrafters and demanded they replace the defective lenses. The clerk told me that there was nothing she could do. I put on my don’t mess with me voice and said, “Yes, you can, you can get me a manager or the number to corporate because someone will be replacing these defective lenses.”
Poor clerk looked a little taken aback but she did go get the manager. The manager took one look at the lenses and said, “Order new lenses these are obviously defective.”
I am glad I took a stand and didn’t let myself get pushed around. I am always afraid of being perceived as being a bitch but taking a stand and demanding quality products that I purchase with my hard earned money is not being bitchy. Too bad it took me 40+ years to learn that lesson.